Refund Policy

To help you enjoy shopping at Bro Collectors, we have a Return & Refund Policy. This Return Policy applies to Bro Collectors Online Purchase Orders ONLY and not for purchases at any physical store. If you do not like the products you order, we are pleased to offer a 14-day return or refund policy for items in their “Good Condition”.

If you have any issue whatsoever with your order just fill out the form on the ‘Contact Us page and we will get back to you within 24 hours.

Return

We gladly accept returns for any Bro Collectors purchased product(s) within 14 days of the date of receipt for Pakistan and Overseas customers. Orders must be in “Good Condition”. Once we have received your return, your return will then be examined by our Quality Assurance team. Once the inspection is complete, our customer service representative will either process your refund for returns or assist you to place your replacement order for exchanges.

“Return Shipping”:

• Who pays return shipping is decided on a case-by-case basis. If a mistake was made on our end then we’re happy to pay the shipping on the return. We try to be as fair as possible, but we also cannot take huge losses on orders when the error was not on our end.

Return or exchange may be accepted at the discretion of Bro Collectors, such as in the case if you received the item damaged. Please contact Customer Service immediately should this occur.

Exchange

This Exchange Policy applies to Bro Collectors Online Purchase Orders ONLY and not for purchases at any physical store. We offer an exchange service if the items in the following conditions:

• Products must in “Good Condition” with no damaged in any way.
• To exchange a product, the product must be available to purchase on Bro Collectors and its price must be higher or equal to the original order amount.
• The customer will have to pay the difference in price if s/he selects a product of a higher price.
• If you have purchased any items with any discount offered by a joint promotion or other promotional activities but the discount offer has expired at the time of the exchange, the discount shall not be taken into account. Discounts offered by companies other than Bro Collectors shall be dealt with in accordance with the terms and conditions of the relevant companies.